Factory Direct, established in 1991 right here in Indianapolis, originally consisted of several installation crews who provided certified factory direct installation for several window companies exclusively through the manufacturers. Because we were able to work directly with our customers and go over the final project, we were able to develop our knowledge of what customers truly desired in a great home improvement company.
In the mid 90’s Factory Direct decided to offer their services to the public. We found that customers wanted to be helped not sold, so we focused on educating customers, we brought new ideas, and listened to what customers wanted…OPTIONS. With the top manufacturers in America to choose from, customers really enjoyed the one stop shop. We go into each and every home asking ourselves, “How we can be of help to improve this home?” and “How can we bring beauty and energy efficiency to this project that will last for the next 30 to 40 years?”
Our customers enjoy the factory direct pricing, certified factory installation, exceptional service, and our secret ingredient, GREAT PRODUCTS.
Factory Direct has 8 crews. Our window installers only install windows, our roofing crews only replace roofs, and of course, our siding installers only install siding. Here at Factory Direct in Indianapolis each installer has a minimum of 15 years of experience, some of our installers have over 30 years of experience. This kind of expertise and craftsmanship makes all the difference in the world.
Our installers are the backbone of this company and therefore we believe installers should always be well taken care of and be compensated very well…After all, they are the ones taking the extra time and effort to complete each and every project. Happy Installers make for Happy Customers! Keep in mind we were established in this industry as installers not “middle men”.
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